Frequently Asked Questions

Simply click "Create Your Gift" on any product page, choose your ball type, add your custom text or upload your logo, select quantity, and add a card message. We'll send you a free digital proof for approval before printing. Once you approve, we print and ship within 3-5 business days.

Yes! For orders with unique designs per ball, you can upload a CSV file with all the names and designs, and we'll print each one individually. This is perfect for weddings, corporate events, or any occasion where each recipient gets their own personalized ball.

We accept PNG, JPG, JPEG, and SVG files. For best print quality, we recommend uploading at least 300 DPI resolution. Our team will review your file and contact you if we need a higher resolution version.

Production typically takes 3-5 business days after you approve your digital proof. Standard shipping adds 3-5 business days. So plan for 6-10 business days total from proof approval to doorstep delivery.

Yes! We offer sample orders so you can see the quality firsthand before placing your full order. Contact us at [email protected] to request a sample ball of your choice.

Standard shipping takes 3-5 business days within the US. Express shipping (2-3 days) and overnight options are available. International shipping typically takes 7-14 business days depending on the destination.

Absolutely! For individual orders, you can add multiple shipping addresses during checkout. For bulk orders (10+ items), upload a CSV with all recipient addresses and we'll ship each ball directly to its designated recipient.

Yes, we ship to 100+ countries worldwide. International shipping rates are calculated at checkout based on destination and package weight.

We take packaging seriously, but if your order arrives damaged, contact us within 14 days with photos. We'll replace the item at no cost or issue a full refund. Your satisfaction is guaranteed.

We can custom print on golf balls, baseballs, basketballs, footballs, soccer balls, softballs, lacrosse balls, rugby balls, billiard balls, tennis balls, and ping pong balls. Visit our shop page to see all options.

Our UV-cured ink printing is extremely durable and designed to last the lifetime of the ball. The print won't fade, scratch off, or wash away—even with regular use and outdoor play.

Yes! Our balls are official regulation size and quality. Golf balls are tour-grade, baseballs are MLB spec, basketballs are leather composite, and so on. They're not only beautiful—they perform too.

Full color printing is included with every order at no extra charge. There are no color limits—you can use any colors, gradients, or photos you want. The print wraps 360° around the ball.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. For corporate orders, we also offer invoice/purchase order arrangements for qualified accounts.

Due to the personalized nature of our products, we generally cannot accept returns or provide refunds for custom-printed items. However, if there's a manufacturing defect or error on our part, we'll make it right. We never print until you approve, so errors on our end are rare.

Yes! All payments are processed through PCI-DSS compliant payment processors. We never store your credit card information on our servers. Your data is encrypted and secure.

We offer volume discounts starting at just 10+ balls. The more you order, the more you save. Contact us at [email protected] for a custom quote on large orders or corporate packages.

Yes, Net 30 terms are available for qualified corporate accounts. Contact us to set up a business account. We also accept purchase orders from established businesses.

Yes! 48-hour rush production is available for time-sensitive orders. Just let us know your deadline and we'll make it happen. Rush fees apply based on order size and timeline.